Here are Little Silver Hat, we aim to provide an excellent shopping experience for our customers. Our website is automatically updated to show current in stock figures, however on rare occasions, an item may be out of stock when our website says otherwise. If this is the case, we will contact you at the earliest opportunity to advise you of this and offer you a replacement or refund for the value of the out of stock item. Please ensure that we have correct contact information in case we need to get in touch.

We may rarely have technical difficulties that delay us in processing your order. Again, please make sure we have your correct contact details so we can advise you of any delay.

If for any reason your payment is not honoured, we reserve the right to take legal steps to recover all monies owed and any costs incurred in doing so.

If there is any mistake with your order you must contact us and allow us a reasonable opportunity to rectify such mistakes before cancelling payments.

Little Silver Hat are doing everything we can to make using our site and shopping online a safe and pleasant experience for everyone involved. If you have any concerns or problems please telephone us on 0845 200 8422 or email us at info@littlesilverhat.co.uk.

Minimum orders

There is a minimum order value of £3.

Back orders

We will not place out of stock items on back order. If an item you order is out of stock, we will contact you to arrange a replacement or refund for the value of the out of stock item.

Payment

We accept payment by debit and credit via Paypal. You do not need to have a Paypal account in order to pay via Paypal. We will also accept payment by postal order and personal cheque, however the latter will delay your order until the cheque has cleared.

Credit Card Security

If you pay by credit or debit card, PayPal will take the payment directly from your card. Your credit or debit card details are sent securely to PayPals secure server. You may be confident that your details will remain confidential. Please note that we do not receive a copy of your card details under any circumstances.

Guarantee

We at Little Silver Hat pride ourselves in providing excellent customer service. If you have any feedback or complaints about any of our products or services then please contact us at info@littlesilverhat.co.uk, and provide full details of your complaint, and full details of how we can contact you. We aim to acknowledge your complaint within 2 working days. Once a complaint has been received we will contact you to discuss the problem in detail and will take all possible steps to ensure a satisfactory resolution is reached.

Images

All images and descriptions are as accurate as possible and give an approximate idea of the product. We do not take responsibility for any variation in colour or size etc, as this can be altered by your individual PC monitor when viewing. If you need further information on colour, sizes or descriptions please contact us before you buy and we will be happy to assist you.